Effective Date: May 6, 2026

1. Introduction

Welcome to Yeoota ("we," "our," or "us"), a product of Ewan Byte Pvt. Ltd. Yeoota is a business listing, online ordering, and service booking platform available on web and mobile.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and website (https://yeoota.com).

By accessing or using Yeoota, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

2.1 Information You Provide Directly

Full name, email address, and phone number during account registration
Business name, address, description, and contact details (for business owners)
Order details, delivery addresses, and payment information
Service booking requests, schedules, and preferences
Reviews, ratings, and feedback you submit
Communications you send to our support team

2.2 Information Collected Automatically

Device information such as device type, operating system, and browser type
IP address, approximate geographic location, and time zone
Pages visited, features used, and time spent on the platform
Referring URLs and search terms used to find our services
Session data and clickstream information

2.3 Information from Local Storage and Sessions

We use browser local storage and session storage to enhance your experience. This may include:

Authentication tokens and session identifiers
User preferences and display settings
Shopping cart contents and temporary order data
Recently viewed businesses or services

Local storage data persists until cleared by the user. Session storage data is removed when the browser session ends.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve Yeoota. Types of cookies we use include:

Essential Cookies: Required for the platform to function, such as login state and cart data
Analytics Cookies: Used via Google Analytics to understand usage patterns and improve our services
Preference Cookies: Remember your settings and customizations

3.1 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects data such as pages visited, session duration, and user interactions using cookies and other tracking technologies. This data is processed by Google and may be transferred internationally.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

For more information: https://policies.google.com/technologies/partner-sites

You may control cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of Yeoota.

4. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account on Yeoota
To process orders, bookings, and facilitate transactions between users and businesses
To display business listings, products, and services accurately
To send transactional notifications (order confirmations, booking updates, etc.)
To provide customer support and resolve disputes
To analyze usage patterns and improve platform performance via Google Analytics
To detect, prevent, and respond to fraud, abuse, or security incidents
To comply with applicable laws and legal obligations in Nepal and internationally
To personalize your experience based on your activity and preferences

5. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

5.1 With Businesses on the Platform

When you place an order or book a service, relevant details (name, contact, address, order info) are shared with the business fulfilling your request.

5.2 With Service Providers

We engage trusted third-party providers for hosting, payment processing, analytics (including Google Analytics), and customer support. These providers are contractually required to protect your data.

5.3 Legal Requirements

We may disclose information if required to do so by law, court order, or governmental authority in Nepal or another applicable jurisdiction.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and your choices.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us.

We may retain certain information as required by Nepali law or for legitimate business purposes such as fraud prevention and dispute resolution.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

8. Children's Privacy

Yeoota is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data, subject to legal obligations
Objection: Object to processing of your data for marketing purposes
Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at: support@yeoota.com

10. Third-Party Links and Services

Yeoota may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing any information with them.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Nepal, including countries where Google Analytics servers are located. We ensure that appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the effective date at the top of this document and, where appropriate, by notifying you via email or in-app notification.

Your continued use of Yeoota after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Ewan Byte Pvt. Ltd.
Tilottama, Rupandehi, Nepal
Email: support@yeoota.com
Website: https://yeoota.com